What is VPN Master?

Established in 2008, VPN Master is a USA-based provider of private network services. Although the provider has been around for quite some time, it fails to develop a good user base. This is a result of its poorly developed website, and gaps in offering detailed information about the VPN itself. While the service does attract customers with unlimited data usage, decent prices, and active customer support, we found many flaws that may make users rethink buying a subscription. For more information, consider reading this comprehensive VPN Master review.

ProsCons
1.       Supports OpenVPN Protocol

2.       Unlimited Bandwidth

1.       No dedicated iOS and Android apps

2.       Limited Server Locations

3.       One-day Refund Guarantee

4.       No “Kill Switch” Feature

5.       US-Based provider

VPN Master Pricing Review

According to our VPN Master review, potential customers have three different pricing options available when subscribing to the service. Much like other VPNs, the packages have been divided based on duration.

If you are just trying out different services, you can go for the monthly plan that starts at $7.95. This is a little costly, as compared to other VPNs that offer more features for less.

vpn master pricing review

 

For users who find the VPN suitable for their needs, there is a 3-month plan available. Starting at a low $5.95, you receive a 25% discount. This means, you only pay a total of $17.85 for three months access. However, if you want the most value, there is a yearly plan available. Giving you an amazing 50% discount on the monthly pricing, you can gain annual VPN access for as low as $47.

 

VPN Master Login Process

There is no doubt that VPNs are constantly evolving in the forefront of online browsing. However, many people are still quite new to the technology. This means, if a provider utilizes a complicated setup process, it is surely to chase away its new customers. According to our VPN Master review, a good thing about the provider is that it is very easy to setup.

To gain access to the user dashboard and talk to the support team, all you have to do is click on the Member Area tab. The site will redirect you to the login page. On the top right corner, click on “Account” and then “Register” to begin the process.

 

VPN Master Login Process

 

On the registration page, enter your first name, last name, company name, email address, physical address, city, state/region, zip code, phone number, and password. While this is a lot of information to provide, you can enter pseudo details to protect your identity. Once done, check the “I agree to the Terms and Service” box and hit the “Register” button.

VPN Master register

 

This process will give you access to the Members Area, where you can contact the support department for any assistance you may require or simply review your account activity. If you decide on purchasing a plan, click on the billing tab to get started.

 

VPN Master credentials

 

VPN Master Payment Methods

Our VPN Master review discovers that the provider does not offer a varied list of payment options for purchasing a premium plan. You can only use PayPal, MasterCard, Visa, American Express, and Discover for subscribing to the service. These limited choices of payment methods give the provider quite the negative impression. If the VPN wants to attract more customers, it has to consider adding other options to its accepted payments list (especially Bitcoin).

 

VPN Master Payment Methods

 

VPN Master Money Back Guarantee/Refund

Most reliable services are not afraid of letting potential users enjoy a free spin of their services. According to our VPN Master review, the VPN Master does offer a money back guarantee to its customers. You can easily use the service and get a refund within 24 hours. Yes, the period is a little short, but the VPN believes a day is good enough for testing out its service.

 

VPN Master Server Review

Our VPN Master review discovers that the service offers a limited selection of servers for connectivity, which is another big detriment. Altogether, you can only establish a connection to 30 servers, which are located in 15 servers. These include Poland, Spain, Switzerland, Iceland, Austria, France, Sweden, Romania, Russia, Netherlands, Germany, Canada, UK, and USA.

 

VPN Features Review

In addition to offering zero data limitations and unlimited bandwidth, VPN Master offers a good list of features to attract its customers. Among these, include:

 

Referral Program

VPN Master makes its name in the list of the very few providers that offer a referral program for affiliate marketers to earn money or perhaps an additional kick in the subscription. You can use this feature to pay for the VPN, get commissions, and enjoy maximum security. After all, there is no better advertising than word of mouth.

 

Gigabit Fast Connections

If we talk about the good things regarding VPN Master, there is no doubt their gigabit connections play a huge role in fast connectivity. All servers have a fast gigabit connection running at the back. This gives users all the juice they need for enjoying a consistent and speedy online browsing experience, along with downloading torrents.

 

Watch Hulu and BBC iPlayer Using VPN Master

VPN Master does not impose any restrictions on data usage or bandwidth speeds. This makes it a good choice for users who want to watch Hulu and BBC iPlayer. The VPN will bypass geo-restrictions making it easier for you to access blocked sites in outside countries. Therefore, you can now freely enjoy watching.

 

VPN Master Security & Privacy Review

In terms of privacy and security, our VPN Master review discloses that using the service may be a bit of a risk. Since the provider is US-based (belonging to the Five Eyes Group), the government could demand the VPN to give access to personal information of users. We do not need to emphasize on the riskiness of such a service. If you use the VPN for torrenting, you could end up in legal matters.

At the same time, the website of the service has a lot of work remaining. If you access the tabs on the homepage, you will see the same red and white outlook throughout. However, if you go the Members Area, there is a completely different design. At the top right corner of the page, instead of the VPN Master Logo and name, you can see WHMC (a hosting service).

 

VPN Master Protocols Review

According to our VPN Master review, the provider offers support only for PPTP and OpenVPN protocols. If you use the PPTP protocol, you get to leverage 128-bit blowfish encryption (which may not offer good security). However, the OpenVPN uses military grade 256-bit ciphers, which guarantees excellent security and privacy. Regardless, there is a lack in the variety of protocols, which works against the VPN.

 

Is VPN Master Safe?

On the Privacy Policy page, VPN Master claims that it does not track or store activity logs. However, it does collect some personal information during the signup process. This may include your name, phone number, and email address. Payment information may also be stored for customer support purposes. Although this information may not get you stuck. The VPN is US-based, presenting a certain set of risks, as mentioned earlier. At the end of the day though, using the service is up to customers entirely.

 

VPN Master Reliability & Support Review

According to our VPN Master review, the provider offers a good support system. Though there is no live chat available, you can get quick replies 24 hours 7 days a week. Once you create an account, you gain access to the Members Area. This allows you to receive ticket support. You can open a ticket regarding your issue and wait until you receive a response.

VPN Master Reliability & Support Review

 

We submitted a ticket request when testing the service and received a reply within no less than 20 minutes. The reply was quite helpful and assisted in solving the issue easily. This rids VPN Master of rumors that the customer support is slow and unreliable. To double-check, we continued our conversation and received back-to-back replies to our queries instantly.

 

VPN Master tickets

 

If by any chance the support team takes too long to respond, users have a knowledgebase available. You can only access this page after registering to the service. This page will give you setup guides for configuring the VPN on multiple devices, along with general updates regarding the service.

 

VPN Master knowledgebase

 

If the knowledgebase does not prove useful, VPN Master also offers toll free phone support. This gives the provider an upper hand on other services, as not many VPNs provide support via call. Simply ring up VPN Master at 1-888-971-6942 and have a customer representative solve all your issues instantly.

 

VPN Master Apps Compatibility Review

Our VPN Master review discovers that the service lacks dedicated applications. We snooped each page thoroughly in search for download links, but could not find anything. This led to us contacting the support team, and the response unveils that the service only offers a Windows Client. Subsequently, if you want to use the VPN on iOS, Mac, or Android, you will have to configure it manually on your device.

Since we are talking about applications, we deemed it was necessary to confront a rumor. There is a lengthy blog online discussing how VPN Master tends to be a fraud service. While we can never exactly be sure of the authenticity of any VPN service, it is vital to discuss that the VPN apps listed in the blog are from different developers.

The only thing common among all applications is the similar name. VPN Master itself does not offer dedicated clients for different platforms/devices. This means it is clear from any type of malware (scan the URL and client here). In fact, you will not be able to find the download link for the Windows client on the website. We had to submit a ticket, as you can see below:

 

VPN Master Apps Compatibility Review

 

VPN Master Setups Review

While VPN Master does not offer dedicated applications for different devices and platforms with the exception of Windows, you do have plenty of setup guides available for setting the VPN manually. There are different instructions for PPTP and OpenVPN protocols.

 

VPN Master Setups Review

 

VPN Master Comparison Review

Are you going through a tough time in determining whether VPN Master is the right choice for you? If so, you might want to check the comparison charts below. This will give you a clearer picture on the service to ease the decision-making process.

 

VPN Master vs. NordVPN

FeaturesVPN MasterNordVPN
Pricing (Yearly)$47.44$69
Countries1461
Servers301000+
ProtocolsPPTP and OpenVPNOpenVPN, SSTP, PPTP, L2TP/IPSec, IKEv2
EncryptionAES-128bit & AES-256bitAES-256-CBC
LogsYesNo
Torrents & P2P AllowedYesYes
Based InUSAPanama
Proxy ServersNoYes
Simultaneous Users16
Added FeaturesNoneNAT Firewall, Kill Switch, and DNS Leak Protection

 

VPN Master vs. Ivacy

FeaturesVPN MasterIvacy
Pricing (Yearly)$47.44$48.96
Countries14100+
Servers30250+
ProtocolsPPTP and OpenVPNOpenVPN, L2TP-IPsec, and PPTP
EncryptionAES-128bit & AES-256bitAES-256 Bit
LogsYesNo
Torrents & P2P AllowedYesYes
Based InUSASingapore
Proxy ServersNoYes
Simultaneous Users15
Added FeaturesNoneSplit Tunneling, Secure DNS, IPv6 Leak Protection

 

Final Verdict

Our VPN Master review establishes that the provider is not very different from others asking for the same price. You do not have a free trial available and the refund guarantee only lasts for a day. There is no extra features in privacy to back the cost. Though the annual pricing is good, we believe there are tons of options in the marketplace that offer better value (as you can see from the comparison chart above).

 

The Good

  1. No Data Logging
  2. Cheap Annual Costs
  3. Unlimited Bandwidth
  4. Active Customer Support
  5. Toll Free Phone Number

 

The Bad

  1. Limited Protocols Support
  2. No Free Trial Available
  3. Limited Time for Refund
  4. Few Server locations
  5. Based in USA
Summary
Review Date
Reviewed Item
VPN Master
Author Rating
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