What Is SurfEasy VPN

 

SurfEasy VPN is a Canadian based (US owned) privacy provider offering it VPN & privacy services across the world. The brand develops its competency for high speed browsing, streaming and torrent downloading.

In 2015, Opera Inc. creators of the famous internet browser for desktop devices, tablets and smart phones acquired Canadian privacy service SurfEasy VPN Inc. Open now offers a dedicated VPN built into its browsers, and a dedicated OperaVPN app on both Google Play &Apple App Stores. The SurfEasy brand however operates separately and is available to subscribe from its website.

In our 2017 Surf Easy VPN review we will look back at how the provider has progressed over the past year. A change in pricing bundles, server reach, new apps, a new website outlook and better server infrastructure will all feature in our latest SurfEasy VPN review.

 

SurfEasy VPN Review of Pricing Plans

 

Currently, SurfEasy VPN offers two subscription plans:

  1. 1 Month offered for $11.99 per month
  2. 12 Months offered for $6.49 per month (onetime$77.88 payment)

 

surfeasy pricing packages review

 

Both SurfEasy VPN subscription plans include complete service features including:

  1. 500 ultra-fast servers in 28 countries
  2. Friendly customer support via phone and live chat 7 days a week
  3. 5 Simultaneous Logins
  4. Best in-class security & encryption
  5. Unlimited bandwidth
  6. Automatic Wi-Fi Security
  7. Multi-platform support
  8. Tracker Blocking
  9. 7 Days Risk Free

After a conclusive review of SurfEasy VPN pricing plans, I feel the brand is ridiculously overpriced. There are other VPN providers who offer more for less value.

 

SurfEasy VPN Servers Review

 

SurfEasy VPN offers over 1000 servers located across 29s countries (see the complete list of servers), with popular locations including:

  1. Singapore
  2. Canada
  3. France
  4. Germany
  5. Italy
  6. Japan
  7. Netherlands
  8. Romania
  9. United Kingdom
  10. United States
  11. Sweden
  12. Switzerland

 

SurfEasy VPN Torrent Servers Review

 

SurfEasy VPN outsources its torrent servers to an Ireland based company OSL Network Services Ltd. IO still don’t understand this outsourcing of torrent servers since all three countries Canada, USA and Ireland have data retention laws and copyright infringement laws. SurfEasy VPN does not provide a list of servers where P2P file sharing & Torrents are allowed.

 

SurfEasy VPN Streaming Servers Review

 

SurfEasy VPN boldly claims that its ultra-speed servers are meant to stream high speed video. The provider establishes its competency in offering the fastest VPN servers compared to the competition. SurfEasy also published a blog to emphasize this feature.

 

SurfEasy Customer Support

 

The use of SurfEasy VPN’s Support Desk is available on the main page.

 

SurfEasy VPN Payment Methods

 

After careful review I found that SurfEasy VPN offers two vendors for online payments including:

  1. VISA, and
  2. PayPal

 

SurfEasy VPN Apps Compatibility Review

 

SurfEasy VPN is currently available over all major operating systems and devices including:

  1. Windows
  2. Mac
  3. Android
  4. iOS
  5. Amazon

 

SurfEasy VPN Browsers Extention for Opera And Chrome

 

In addition to its brilliant apps SurfEasy VPN also offers browser extensions for Opera and Google Chrome. The one click add-ons are not really VPN extensions but proxy servers that allow you to easily bypass geo-restrictions placed on video streaming and music services.

 

surfeasy vpn extensions review for chrome and opera

 

SurfEasy VPN Add-On for Mozilla Firefox Browser

 

SurfEasy VPN does not offer an add-on for Mozilla Firefox, but there are those for Google Chrome and Opera. The add-ons are available to download from their respective extensions stores. Strangely there is a SurfEasy VPN browser theme for some reason.

 

How To Use/login SurfEasy VPN for Windows

 

Both premium and free service users of SurfEasy VPN can download the Windows app from the website and start using the service instantly. All you have to do is:

  1. Go to SurfEasy.com
  2. Click Products > Windowsfrom the navigation menu
  3. Click the Sign up Free button in the top navigation menu
  4. Enter your email address in the box then click Create Account
  5. This should take you to the download page for your relevant
  6. Download the app and install
  7. Enjoy secure browsing with SurfEasy VPN

 

How To Manual Setup SurfEasy VPN App for Android

 

SurfEasy offers a decent app for Android devices listed on Google Play& several 3rd Party App Stores.You can simply go to the Google Play Store and search for Surf Easy VPN. Here is how to install SurfEasy VPN for Android:

  1. Go to Google Play, in the search bar type in SurfEasy VPN and tap enter
  2. SurfEasy VPN should be listed on the top of the list
  3. Tap the SurfEasy VPN icon and then tap INSTALL
  4. Let the app complete download and installation
  5. Once completed click OPEN
  6. Scroll right till you get to the Sign Up Screen
  7. Once your account is created your device will ask to allow the VPN to take control
  8. SurfEasy should now be setup and protecting your device

 

SurfEasy VPN Learning Center – Tutorials Provided

 

After an in depth review of SurfEasy VPN’s tutorials section,I found 22 videos available on the websites to get help from when configuring the service on your devices. Tutorials range from the introduction of apps to the troubleshooting issues. Some of the useful videos are as follows:

  1. Introduction to the SurfEasy Private Browser for Windows
  2. How a VPN protects your online privacy and security on Public Wi-Fi HotSpots?
  3. Locating the Private Browser Troubleshooting Logs

 

Why Is My SurfEasy VPN Not Working?

 

So, your SurfEasy VPN is not working, no worries!

The ideal method to resolve the issue is by restarting your PC, if it’s a mobile device force stop the SurfEasy app. Windows users can also visit the support center and follow this troubleshooting manual to resolve the issue.

 

SurfEasy VPN Review of Protocols & Encryption

 

One aspect that surprised me while reviewing SurfEasy VPN was that the provider fails to mention any tunneling protocols in the features, security, blog, and support section. This absence of information is not only confusing but shady considering the website mentions AES-256 bit encryption in the features section.

The concerning reason is that if the service deploys the PPTP tunneling protocol, there is considerable evidence indicating that the NSA & Chinese Golden Shield Project has already cracked the PPTP protocol. I am still awaiting response for my query about tunneling protocols sent to support.

 

SurfEasy VPN Review of Logging & Privacy Policies

 

SurfEasy VPN claims to be a no logs provider. This means that the provider does not store any IP addresses, browsing, and download data. SurfEasy does collect and preserve some basic information when you use the service.

 

surfeasy vpn logs policy review

 

The following operational data is collected by SurfEasy:

  1. Aggregate bandwidth usage
  2. Temporary usage data
  3. The SurfEasy clients may use in-app analytics technologies, like Google Analytics
  4. SurfEasy is required to comply with law enforcement where subpoenas, warrants or other legal documents have been provided

 

But as attractive as the above looks the privacy policy documents informs later that:

“We may collect and disclose personal information, including your usage data, to governmental authorities or agencies, including law enforcement agencies, at their request or pursuant to a court order, subpoena or other legal process, if there is a good faith belief that such collection or disclosure is required by law.”

This basically means that SurfEasy is not a zero logs provider and retains massive amounts of data on its customers.

 

SurfEasy VPN Free Trial Package Review

 

SurfEasy VPN offers a limited feature free trial that allows you to test the service using a 500MB limit. You can also get additional 250MB data when you confirm your email address to them. You can download their Android, Windows, Mac or iOS app and sign up for free through the apps. You will also not be able to use their complete server network with the free trial.

During my SurfEasy VPN review, I signed up with the Android app free trial and it has worked well till now. I am still testing the stability of the apps to check if they crash or mess up.

 

Does SurfEasy VPN Really Works in China or It’s Just The Plain Lie?

 

Yes, SurfEasy VPN should work perfectly fine in China since it uses the OpenVPN protocol in its Windows and Android apps. China’s Great Firewall can only block the PPTP protocol till now, they can only slow down connections based on other tunneling protocols.

 

How to Cancel SurfEasy VPN Account Subscription?

 

Cancelling your SurfEasy VPN subscription is a single click task. To cancel your subscription:

  1. Go to the SurfEasy VPN website
  2. Login to your account from the website navigation on the top
  3. When logged into your dashboard, click the Trash Can icon on the top right of the status window
  4. Your subscription will be cancelled instantly

 

How to Cancel SurfEasy VPN Account Subscription?

 

You can also visit the SurfEasy VPN support page for more information on cancelling your subscription:

  1. Cancel SurfEasy on Android
  2. Cancel SurfEasy on Windows
  3. Cancel SurfEasy on iOS

 

SurfEasy vs. Hotspot Shield

 

SurfEasy VPN offers a decent service bundle but when compared to HotSpot Shield there is a massive difference amongst the offerings. Here is real time comparison:

 

FeatureSurfEasy VPNHotSpot Shield
Servers500+1000+
Countries2983
Pricing Plan (Yearly)$77.88$83.88
SupportFAQ & Ticket SystemFAQ & Ticket System
Compatibility1. Windows
2. Android
3.Mac
4. iOS
5.Browser Extensions
1. Windows
2. Android
3.Mac
4. iOS
5.Browser Extensions
6. Windows Phone
Simultaneous Logins5 with Free & Premium5 with Elite Only
ProtocolsOpenVPN & IPSecOpenVPN & IPSec
EncryptionAES 256bitAES 256bit

 

SurfEasy vs. ExpressVPN

 

When compared to an elite VPN provider like ExpressVPN, SurfEasy loses hand down without a doubt:

 

FeatureSurfEasy VPNExpressVPN
Servers500+500+
Countries2997
Pricing Plan (Yearly)$77.88$99.95
Support1.FAQ
2.Ticket System
1.FAQ
2.Live Chat
3.Ticket System
Compatibility1. Windows
2. Android
3.Mac
4. iOS
5.Browser Extensions
1. Windows
2. Android
3.Mac
4. iOS
5.Linux
6.Routers
Simultaneous Logins5 with Free & Premium5
ProtocolsOpenVPN & IPSecOpenVPN & IPSec
EncryptionAES 256bitAES 128bit/256bit
Free TrialYesNo
MoneyBack Guarantee7 Days30 Days
Torrents AllowedYesYes

 

Reviewer’s Verdict

 

On top of the hood Surf Easy looks like a brilliant VPN service until you go under the fancy marketing.

First, SurfEasy is very expensive and the competition is offering better service bundles for half the price. It is however worth the money if you will use it for HD streaming, torrents and hosting servers. The speed is actually ultra-fast.

Second, SurfEasy VPN has no live support which is a great feature to have since most VPN users have no idea what they are doing. The email response time was excellent and I liked their prioritization even for meagre queries.

Third, SurfEasy VPN’s privacy policy is appalling it’s just not acceptable. After claiming that it logs nothing the provider claims that it willproviding authorities all your data in case there is a warrant which basically means they log in all your personal information and online activities.

Fourth, SurfEasy offers fewer protocols than the competition. The protocols that it does offer to tunnel VPN connections are actually the best that you can have but not good enough to stream video. 256bit AES encryption is the best you can have so ciphering is all good.

I hope you enjoyed my latest SurfEasy VPN review. I am positive the review will give you better insight of the provider and allow you to make a better choice when subscribing to VPN. For feedback, improvement or suggestions leave us a message in the comments section below. Remember to share our SurfEasy VPN review!

Summary
Review Date
Reviewed Item
Surfeasy VPN
Author Rating
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Ameer Abbas

Ameer Abbas is a senior editor and a most viewed writer on Quora in Internet Privacy, Cyber Security, VPN and Torrents. He has continued work as a privacy advocate with Best VPN Provider and is working towards becoming an established privacy & security author online. Ameer takes a keen interest in technology, geo-political affairs and international cyber laws. Ameer loves outdoor sports including cricket, swimming, athletics, and football.
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