PureVPN Review of 2018
|5.0 / 5.0 User Ratings||141 |
|Hong Kong |
PureVPN Quick Review
Established in 2007 and founded by GZ-systems, PureVPN is a Hong Kong-based provider, which ranks among the very first premium VPN services to make its entry into the marketplace. The service has grown considerably since then, introducing various add-ons and features including Kill Switch and NAT Firewall.
The platform supports all popular protocols like OpenVPN, PPTP, and L2TP/IPSec. It also comes equipped with split tunneling, IPv6 protection, and DNS leak protection, while offering a network of more than 750 servers spread across 180 locations worldwide in 140 countries. Continue reading for more information:
For further details on the strengths and weaknesses of the provider, read our comprehensive PureVPN review below.
Pros of PureVPN
- 5 multi logins
- Split Tunneling
- 24/7/365 Excellent customer support service
- Reasonable prices
- Secure internet connectivity and protection
- Impressive add-on features
- Wide range of servers
- Compatibility with various devices
Cons of PureVPN
- No free trial
- Server Waiting during Peak Hours
PureVPN Reviews on Reddit
Our review of PureVPN showed that it has a strong presence on Reddit with an official r/AskPureVPN/ Reddit thread committed to providing subscribers’ updates, news, support, and other crucial information. After PureVPN’s email server was hacked and a hoax email was sent to customers informing that the service was closing down, PureVPN maintains a strong presence on the social forum to counter any issues.
There is a general complaint by numerous users over the last year about speed issues, and one we uncovered during PureVPN review. Random speed drops, disconnections and lagging video was reported multiple times. After a chat with PureVPN support I was able to establish that the brand is relentlessly working to improve their server infrastructure.
Historically PureVPN haven’t had a great record when it comes to refunds and server speeds. Over time I have noticed they have improved services, upgraded apps, added servers, relaxed requirements for refunds and significantly improved customer support. In accordance to my testing during PureVPN reviews, the brand offers very good torrent download speeds (but only during off peak hours).
One thing I really have to commend PureVPN is for their tireless work for privacy rights and regular reporting of online privacy issues. Pure offers an amazing privacy policies, ensuring a “Zero Tolerance – Zero Logs Policy”, so no matter what you do it will not be logged or have a history. I would caution users however not to believe all the comments & reviews posted to Reddit.
A large number of PureVPN reviews were absolutely faked by competitors to market their own service. SO be very careful, not all reviews are either true or even legitimate, this is the case for most prominent VPN providers.
You can also compare PureVPN with other providers in our exclusive Reddit VPN survey with real time reviews from PureVPN users.
PureVPN Reviews on Twitter
Twitter contains a long line of PureVPN reviews available from partners’ or actual subscribers who have used the service. Not an ideal place to get a realistic review of PureVPN, but still gives you a massive selection of actual user PureVPN reviews to choose from. Most reviews you will notice are over online publications including prominent ones like IGN.
— ViRadZen (@ViRadZen) May 19, 2017
— Jason Quinlan (@JasonQuinlan71) April 25, 2017
The brand has a strong presence on Twitter with an official account to communicate with subscribers and prospect users. While conducting review of PureVPN showed that it also offer dedicated support over Twitter in case you ever request them. The reviews that users have submitted over Twitter are really impressed with the 1+1 deal that offers 1 year of service free when you buy the yearly PureVPN plan.
brilliant pricing pay for 1 year get another free i’ll have to swap at that price, thanks for the info mate it’s appreciated
— Sir Clyde Of Nob (@nobby15) June 2, 2017
A brilliant aspect I saw apart from the marketing jargon was PureVPN’s activity, mostly related to educating users online about children’s privacy, dangerous smart devices, cybersecurity tips and more.
PureVPN Android Apps Reviews on Google Play
Google Play offers most realistic reviews of both PureVPN’s services and apps. There are some comments that you will notice are spammed but still there is mixed sentiment for the brand. PureVPN has had some connectivity issues and bugs in their apps historically, while new versions are available with bug fixes, connectivity issues remains due to their massive user base.
I did notice during PureVPN review that their social teams are quite active to respond to complaints and queries over Google Play. The mixed reviews do indicate that PureVPN is a decent brand to use when it’s not messing up connectivity, but the brand must address the issue permanently. The Android app is frequently updated and PureVPN’s social media teams are active to support subscribers with app issues.
PureVPN iOS App Reviews on Apple iTunes
On the iTunes app store, I could only find 3 reviews for the new PureVPN app. There are no mixed sentiments that I see for the PureVPN iOS app, the reviews are quite ordinary. While one user has solely rated the service and app 5 star for its lifetime deal, another has clearly reviewed the app as “not good” for iOS devices. The old PureVPN iOS app users have commented that connectivity over the new app has improved.
One thing I can associate with is the constant disconnections while using PureVPN app. And once that happens it makes you wait for connecting to another server. The app has officially made it past Apple Inc.’s quality check, but still under performs compared to its Mac & Windows counterpart. Since the number of PureVPN reviews on the Apple iTunes store aren’t enough my evaluation of user feedback still remains inconclusive for PureVPN iOS apps.
During our PureVPN review process, three features really stood out that we consider unique competencies; those being exclusive Torrent servers, Split Tunneling features and the internet kill-switch.
Torrent Supported Servers
PureVPN hosts exclusive turbo speed servers for torrent downloads, allowing users from all over the world to securely use torrents without worrying about DMCA notices & copyright monitoring via suspicious trackers.
Split Tunneling is a networking term used when a user can access two different domains at the same time. This simply means that users can access the public internet and a restricted private network at the same time.
Once the user connects using the PureVPN app and turns on the Split Tunneling feature, all requests for Google services & Facebook etc. will now pass through the ISP domain, activities like online banking, Netflix and uTorrent will pass through the secure VPN server domain.This ensures that all your online banking will be highly secured, allowing no one to access this activity. Benefits of PureVPN’s Split Tunneling include:
- Reduced overall bandwidth consumption
- Latency intensive apps will run better
- Better overall network performance
Possibly one of the most essential features of PureVPN’s Windows app is its “Internet Kill Switch”. This feature was added to counter the sudden connection failures sometimes experienced by VPN apps.
In countries like the US, Saudi Arabia, UK, Germany, Turkey, Australia and a few others being exposed due to a VPN disconnection can be very costly. In case your VPN connection drops, [highlight]PureVPN’s Internet Kill Switch disconnects all internet traffic and stops all online activities ensuring no one can notice you while you are unsecured.
PureVPN App Blocker Review
With kids engaging in digital devices more than ever, it has become incredibly crucial for parents to monitor their children’s activity on smartphones, tablets, etc. You would not want your kids to dig somewhere they should not or see inappropriate content.
This is where PureVPN’s app blocker feature makes its entry, which comes pre-installed. Simply select the app you want to block within the app and you will be good to go. Once apps are blocked, your kid will not be able to access it. Here is how you can activate the app blocker feature.
PureVPN Subscription Plans & Pricing
Our review of PureVPN unveiled that the service offers three affordable packages, with all three pricing plans offering complete service features. Pricing plans are as follows:
- 1 Month Plan offered for $10.95/month
- 12 Months Plan at $4.08/month
- 36 Months plan for $1.91/month
While the monthly and 6 month plans are great for prospect users’ who have time limited requirements, the 36 months plan is not only a best seller but also the ideal choice for those looking for complete privacy & data security in the long run.
Accepted Payment Methods For PureVPN
PureVPN accepts a wide variety of payment merchants to accommodate prospect subscribers from around the world. After contacting their marketing team, we concluded that the brand actually pays immense attention to their customer reviews. PureVPN accepts payment through the following merchants:
- Gift Cards
The provider also accepts payments through more than 10 Gift Card merchants.
PureVPN Business VPN Review
If you are running a business that deals with sensitive information, using PureVPN is a good solution. It helps your employees become virtual citizens of any country, keeping their data secure in private or public areas. This enables them to overpower any digital restriction and securely conduct online transactions. You can get a quote from the provider here.
PureVPN Servers Review
PureVPN offers over 750 high speed servers in 140+ countries. Servers have been placed in all seven continents allowing subscribers to browse the internet without facing any online geo-restrictions. The website offers the following server statistics and a detailed Pure VPN review of servers:
Speed Tests of PureVPN’s Servers
While reviewing PureVPN we tested five different servers using Ookla’s flash based Broadband Speed Test. We tried 3 servers each from the USA, UK, Netherlands, France & Germany. From each region’s tests we picked out the best one. The high ping recorded from the US servers is largely due to distance from our location.
|US||Houston||6.56 mbps||51 ms|
|UK||Gloucester||8.41 mbps||50 ms|
|Netherland||Amsterdam||6.95 mbps||76 ms|
|France||Paris||7.19 mbps||54 ms|
|Germany||Munich||8.54 mbps||65 ms|
PureVPN’s Protocols & Encryption In Review
PureVPN offers 6 different tunneling protocols including full support for OpenVPN to secure user activities:
- Stealth Protocol (Latest)
Usually, you will find providers offering up to 3 or 4 tunneling protocols. The provider offers an arsenal of tunneling technologies to address the differing needs of subscribers. For instance, those who want to securely connect to business servers can use the L2TP/IPSec protocol while streaming fans can use PPTP blazing fast speeds. We also noted that both 128bit and 256bit data encryption were used depending on which tunneling protocol you connected through.
Apps & Compatibility Review
With strong support for over 50 different devices and 8 different operating systems, PureVPN offers dedicated apps for Windows, Linux, Mac OSx on their website; plus mobile apps which are available on the Google Play & Apple stores.
Speaking of Linux OS and its distros… Subscribers can either manually configure the service using the illustrated step by step guide available on PureVPN’s website knowledge base or simply install the OpenVPN client to get all servers in one place.
Also available on the support section of the website are a number of guides to configuring the VPN service on a range of routers, gaming consoles, and streaming boxes to ensure none of your devices are left unsecured.
The Windows App
Released in September 2015, the PureVPN Windows Dialer is an upgrade to the previous slower application. The new PureVPN Windows application now offers:
- A new improved & attractive User Interface
- 2 new Privacy Modes to make PureVPN easier to use
- A sleeker simpler design
- New dashboard
- Upgraded servers list
- Faster app connectivity
Using PureVPN On Windows 10
You may experience some functionality issues since the PureVPN Windows 10 app is in its Beta test stages. We recommend setting up the VPN connection manually until the Win10 version is out of beta.
PureVPN’s Android App
The last time we reviewed PureVPN we noted that the Android version was the step child that dearly needed a total makeover. Poor connectivity, disconnections, poor security and frequent crashes were all part of the PureVPN Android app. The latest release of PureVPN for Android has now been optimized to work with Android Nougat and like its family members is now sleeker and simpler to use. Other new updates to the Pure VPN Android app include:
- Support in Arabic, Turkish, Spanish and Chinese languages
- Marking Favorite servers while connecting
- FAQ Integration into the app
- A new re-designed purchase screen with the addition of the 6 months Package
- Auto-connect VPN when on untrusted & unsecure public Wi-Fi networks
- Auto connect option on mobile phone reboot
- Android Widget
- Internet Kill switch feature
- Mode screen changed
- Multi-Port Tunneling
The first thing that I noticed with the Android app was its stability and no server disconnections. Although it did disconnect after 45 minutes, the new PureVPN Android app has not crashed on my device yet. The Android app also navigates faster without previous animation glitches.
PureVPN’s Mac App
Another caveat from our last review of PureVPN was the Mac app, which wasn’t exactly very functional with the latest updates to the OS. Thankfully, the newly revamped Mac app now comes with a sleek interface for both dashboard and the Settings menu, plus it is now fully compatible with Mac OSx Sierra or newer.
Other major changes include the FAQ Integration into the Mac app allowing users to immediately get solutions to their issues or guides to understand the app better. The new release also makes the app easier to navigate and go around for new subscribers. New purpose icons and a new privacy mode have been added to the app allowing you to use automatic configuration if uncertain.
One feature that I did miss in PureVPN’s Mac app was the Connect/Disconnect option in the status bar, this has now been included for instant notifications. Possibly the best option added to the upgraded Mac app is the Stealth VPN protocols for Mac users. This not only enhances their privacy but doubles the security of data using two VPN protocols & encryption rather than one. The PureVPN Mac app is now available on the official website. The new PureVPN Mac app offers:
- SSTP tunneling protocol for safer browsing, streaming, and torrent downloading
- Added language support in Dutch, German and French
- Military Grade 256bit encryption for all connections
- Improved and faster user interface
PureVPN Extension Reviews
Our PureVPN review unveils that in addition to offering dedicated apps for Windows, Mac, iOS, Android, and Linux, the provider even provides users with handy extensions for Mozilla Firefox and Google Chrome. Continue reading below for a detailed review for both:
PureVPN Mozilla Firefox Extension
The PureVPN Mozilla Firefox extension boasts an incredibly simple yet attractive appearance. All options are laid out in a user-friendly way, making it extremely easy to use. Once connected, you can easily stream your favorite content or browse through blocked websites.
The extension also comes equipped with a bunch of handy features like WedRTC protection and IP switching, which defends you against governmental agencies and third-party ISP providers. Subsequently, you receive a deluxe privacy experience! You can download the extension from here.
PureVPN Google Chrome Extension
The PureVPN Google Chrome extension is not much different than its Firefox counterpart. Both add-ons use the same styling and intuitive design for establishing connections with the same features. Once connected, you can enjoy complete security, lightning fast speeds, and limitless streaming.
As a result, the extension is the ultimate choice, if you are looking for good anonymity within your Chrome browser. You can feel assured to stay safe against hacking attempts. To get started, download the extension from here.
PureVPN TV VPN Reviews
Our PureVPN review unveils that the provider even offers apps for your Android TV. This means, you can easily stream your desired TV shows/movies directly from your LED while gaining the ability to evade copyright infringement.
Android TV VPN
Since most smart TVs feature the Android iOS, you can easily download the dedicated PureVPN application for your television from Google Play Store or the website directly. This enables users to keep their traffic encrypted at all times, keeping your activities anonymous.
Firestick TV VPN
Firestick TV also uses a similar Android iOS, which can load .apk files and install them. Lucky for you PureVPN offers a product that supports Firestick. This means you can access your favorite websites like Netflix to enjoy movies/TV shows instantly. You can download the VPN app from here.
PureVPN DD-WRT Applet Review
One of the best things about PureVPN is that it covers all basis in terms of apps compatibility. You can even setup the VPN on your DD-WRT router by following the steps here. As a second option, users can purchase a PureVPN configured FlashRouter too. This rids the hassle of setting up the VPN.
At the same time, it makes it extremely convenient to use a VPN. There will be no need to install PureVPN on all your devices or purchase multiple VPN subscriptions for separate devices. The geo-location of your wireless devices and router will remain anonymous at all times.
Setting Up PureVPN: How Easy Is It?
You can pretty much easily install the app on all supported platforms, however, we’ve listed down the steps to set up the application for your operating system of choice to show just how simplified the process is:
PureVPN Setup on Windows
To install the PureVPN Windows app on PC follow our simple step by step guide:
- Subscribe to a premium PureVPN account from their website
- Download PureVPN Windows setup from the website’s download page
- Launch the setup file and choose where you want to install PureVPN
- Once completed choosing “Launch PureVPN” and click “Finish”.
- Insert your Username & Password from the signup email you’ll have received and then click “Login”.
- After logging in, you will see 5 distinct modes. Choose your desired mode and click “Next”.
- The New PureVPN dialer should now be successfully connected.
Setup for Mac
- Subscribe to a premium PureVPN account from their website
- Download the PureVPN Mac app from their download page
- Install the app and launch it
- Fill in your Username & Password from the signup email you’ll have received
- Choose your VPN mode
- Choose your desired regional VPN server
- Click connect and you’re in!
Setup on Mac Manually (PPTP)
- Go to “System Preferences”
- Click “Network”
- Click the “+” icon on the bottom left
- A new box will pop-up, Click the “Interface box” and a drop down menu will appear
- Click “VPN” from the drop down menu
- Click “VPN Type” and select L2TP over IPSec
- Name the service PureVPN L2TP, now click Create
- In the new window, type the Server address box your desired server name (server addresses are available on PureVPN’s support)
- Fill in your username in “Account Name” box
- Tick the “Show VPN status in menu bar” option
- Next, click the “Authentication Settings” button
- Fill in your PureVPN account password in “Password” box and 12345678 in “Shared Secret ” box, then click OK
- Now click “Advanced ” on the bottom right
- Tick “Send all traffic over VPN connection”, then click ok
- Finally, click “Apply” to complete setup
- Now click “Connect”
- You should now be connected to PureVPN
Manual Setup for Android
- Tap on Settings
- Go to Wireless & Networks , then click More
- Scroll down and tap on VPN
- Tap on “+” Icon (usually on the top right)
- Fill in the following details under the new settings window:
- Name: PureVPN (Enter your ‘Provider Name’ here, we are using PureVPN)
- Type: PPTP (Select relevant protocol, we have chosen PPTP)
- Server Address: US1.PureVPN.net (Enter server address, contact provider for a list)
- Uncheck: PPP encryption (MPPE)
- Complete the process and tap on save
- Tap on the newly created PureVPN PPTP Connection
- Provide your Username and Password (contact provider) and hit connect
PureVPN’s Customer Support
When reviewing PureVPN’s customer support we found their support staff to be among the best. Our PureVPN review gives full marks to the provider’s excellent customer support and defines them in three phrases courteous, technically sound and always available.
Support services are offered through three channels, namely:
- 24/7 on-site Live Chat
- Support Tickets , and
- On-site FAQ & Knowledge base
For the credibility of our Pure VPN review, we proceeded to test all available support channels and found none of them lacking. The live chat option was simply top-notch, not only did we get attention and time but also a complete solution of a DNS leak problem we came across.
If the provider’s uncompromising tunneling & encryption wasn’t enough, PureVPN is an Absolutely Zero Logs provider supported by the lenient privacy laws of Hong Kong. User logs are scrapped every 24 hours off PureVPN servers, providing subscribers “complete anonymity online”. Do remember that connection times are logged and kept to provide customer support.
Registration information required for PureVPN includes:
- Email Address, and
- Phone Number (for select few countries)
- Resend login credentials
- Update subscribers on policies
- Inform customers about industry developments
- Inform customers of discounts & special offers
During our PureVPN review, we tested the provider’s claims of retaining no logs by downloading terabytes of copyright material and never received a notice from the ISP.
Frequently Asked Questions About PureVPN
Q: Does PureVPN Work With KODI Media Player?
A: Gaining great fame in the past few years is the brilliant KODI media player now available for all major operating systems including Mac, Windows, iOS, and Android plus many other streaming devices. PureVPN does not offer a dedicated add-on for Kodi but can be used like Kodi VPN to unblock channels from US, UK, Germany, Italy, France and many other European countries.
Q: How do I Install PureVPN on Kodi (XBMC)?
A: Kodi operates on OpenVPN port 1194, therefore, you should configure OpenVPN first. To configure OpenVPN, you will have to change the .ovpn configuration file and use WinSCP. Here is a simple guide on how to setup PureVPN on OpenELEC/XBMC/Kodi:
- First of all download WinSCP and OpenVPN files
- Create a new text file pass.txt on your desktop and mention VPN username along with password
- Make sure you provide Username in the first line while Password in the second line
- Open your respective OVPN file which you have downloaded then edit the below mentioned lines in the file.
- tls-authto tls-auth /storage/.config/Wdc.key 1
- ca ca.crtto ca /storage/.config/ca.crt
- auth-user-passto auth-user-pass /storage/.config/pass.txt
- Now your OVPN file should look like this and save it
- Begin WinSCP and transfer Ca.crt, WDC.KEY, OVPN file and Pass.txt to .config folder
- Remember – The username is “root” by default and password is “openelec“
- Begin WinSCP Open terminal from commands menu
- Use this command openvpn/storage/.config/Your-OVPN-Filename.ovpn
- Click execute and wait 5 seconds to connect
- You can verify your IP using the command curl ifconfig.me
- You can also install any browser from program repo
Q: Which Servers are Fastest When Using PureVPN?
A: You can test the speed of fastest PureVPN servers using the provider’s built-in speed test tool. This tool allows users to determine which servers are fastest to connect through. This tool is already available and has been integrated in PureVPN apps.
Subscribers can easily connect to PureVPN’s fastest servers with the help of this tool without any hassle. All you need to do is to use “Location & purpose” feature in-app to connect to fastest servers. Read through the exclusive PureVPN Review of provider’s servers above to know more about fastest servers.
Q: Does PureVPN Work In China?
A: PureVPN is among the very few providers who still host servers within mainland China. In addition, it is also one of the few providers that offer online privacy services to Chinese netizens. After a complete ban on western-based social networks and news resources, it is impossible to bypass the Chinese government’s Golden Shield Project.
PureVPN is one of the few providers who still challenge the Great Firewall of China and still provides Chinese internet users’ online freedom and anonymity. Currently, there are 3 major servers based within China that netizens can use to secure their IP address and location:
Each server accommodates 120 IP addresses and all are shared IPs too, so no chance of getting pointed out by the Chinese internet police. The provider offers servers in Hong Kong (2 servers in Fanling & Hong Kong city) and Taiwan (2 servers in Taipei & Taoyuan) for Chinese netizens to use to bypass the Great Firewall. Do remember that not all server & tunneling protocols will work fast in China; trial and error is the way to go. Read our best vpn for china guide.
Check out the servers section of this PureVPN review for server addresses and setup.
Q: Does PureVPN Work On Netflix?
A: PureVPN offers super speed streaming servers to stream live TV, movies and TV shows from around the world. However, the service currently does not unblock the US version of Netflix according to our tests. We have reached out to their support to ask if there are any possible solutions for Netflix streaming in the future and will update with their response.
In spite of this, PureVPN is still an excellent choice for subscribers of HBO Now, NowTV, SkyTV, HULU, ESPN, NBC, BBC iPlayer and many other streaming services from around the world.
Q: Where To Get The PureVPN Android APK?
A: While the Android app is available from the Google Play Store, you can always download the provider’s Android apk directly from the official website’s download page. The website also offers apk files for older versions in case the new app is misbehaving or not installing properly.
Q: How to Refund or Claim Money Back on PureVPN?
A: PureVPN maintains a proper 7 Days Money Back Guarantee for all new subscriptions. To qualify for the money back the user must meet certain criteria including:
To qualify for the 7 Day Money Back Guarantee, the following conditions should be met:
- The refund claim should be made within 7 Days of subscription
- The subscriber should not be suspended by the company in the past
- No more than 3 GB of data has been used up by the subscriber, or, the user has not exceeded 100 sessions i.e. the number of times servers have been connected and changed. Whichever comes first
- The subscriber has not previously claimed a refund under this policy
There is also A proper refund policy, so do bear in mind that all conditions are given legally apply. Read the full refund policy here.
Q: How do I Uninstall PureVPN?
A: If you have discontinued your subscription and want to uninstall the apps from your devices, simply follow the steps given below.
How to Uninstall PureVPN from Windows
To uninstall PureVPN from your Windows PC:
- Go to the Control Panel >Programs and Features
- A list of programs will appear, scroll down and find PureVPN
- Right click on the app name and click uninstall
- Once the uninstall is complete, restart your PC
Q: How to Uninstall PureVPN from Android
A: To uninstall the PureVPN app from Android:
- Go to Settings > Apps
- Scroll down to PureVPN in the list and click on the App name
Click the uninstall button and it should now be removed from your device
Q: How many devices does PureVPN work on?
A: As mentioned earlier in this review, one subscription can be used on 5 devices simultaneously without the problem of disconnecting over one. There is no restriction for these 5 devices and they can be mobiles, tablets or PCs. PureVPN can also be configured on routers and allows connectivity up to 20 devices.
PureVPN Review Final Verdict
To conclude our PureVPN review, it is a leading VPN providers we have tested as of January 2018. It offers a wide range of services and features that are not available with other VPN providers so far. Equipped with robust security features, redesigned user interface, all coupled with exceptional performance, PureVPN, in our opinion is highly recommended!
We rate PureVPN a solid 5 out of 5 stars.