|2.5 / 5.0 User Ratings||35 |
SaferWeb VPN is one of the latest additions to the VPN industry and belongs to Pseudio Ltd. family who also host the TotalVPN & Incognito VPN brands. Instituted in August 2015, the company aims to power user privacy with state of the art technology using robust tunneling protocols & encryption and a high speed network backbone.
Our first ever SaferWeb Review will establish the credibility of the provider and stability of its network. By critically analyzing SaferWeb VPN’s server network, pricing packages, encryption & tunneling features, desktop & mobile apps and logging policies our official SaferWeb review for 2016 will rank the service against comparable VPN providers. Lets see how it compares to another top premium VPN provider:
|150+ Countries||35 Countries|
|Internet Kill-Switch||No Internet Kill-Switch|
|24/7 live chat support||No chat support|
|Does not keep logs||Does not keep logs|
|Multiple simultaneous login||Single login|
Unique Selling Proposition
SaferWeb establishes its specialization for providing high speed network connectivity while offering robust 256bit data encryption employing only the best tunneling protocols. Complemented by a strict Zero Activity Logs policy, SaferWeb aims to provide subscribers the best of both worlds with proactive security and blazing speed performance.
Plans and pricing
SaferWeb VPN offers three brilliant pricing plans for prospect subscribers. These include the routine monthly plan, a decent yearly plan and a 2 Year package. All subscription plans include complete SaferWeb VPN features including:
- 35+ servers to connect with across 6 continents
- 4 Tunneling Protocols including PPTP, OpenVPN, L2TP/IPSec and IKEV2
- 256 bit Data Encryption and 2048 bit Certificate Authentication
- 3 Simultaneous Connections with 1 account login
- Apps for Windows, Android, Mac and iOS
- 24/7 Live Chat, Email Ticket System and Knowledgebase for support
- Support for routers available
- 30 Days Money Back Guarantee
SaferWeb’s monthly subscription is priced at $7.49/month and is an ideal package for netizens who do not wish to commit to yearly subscriptions. It is also a great opportunity for subscribers who wish to use the service for a limited time.
SaferWeb VPN offers its yearly plan for $5.99/ month (one $71.88 yearly payment) and is an ideal package for those looking to secure themselves all year. It is a recommended solution for families or a group of users, since the service allows 3 simultaneous connections with one account.
2 Year Plan
Possibly on of the best VPN bundles revolving in the industry, SaferWeb’s 2 year plan costs subscribers $120 (one payment every 2 years). This plan offers super premium servers designed for high definition video streaming, high speed internet over public networks and priority connections to all servers. The two year plan comes with all SaferWeb features and is an ideal plan for privacy conscious users.
SaferWeb Multi Login
The number of simultaneous logins depends on the SaferWeb subscription plan you have chosen to purchase. There are two plans as indicated above, the Super Premium and the Premium plan. When subscribed to the Super Premium plan you get the opportunity to use your account over three different devices or three different users can use the same account. The Premium account on the other hand only allows access through one device at a time. Connecting over two devices will simply lead to the connection being denied or disconnected on the active device.
Is SaferWeb Safe?
There is a massive argument over the reliability & safety of SaferWeb as a VPN service. Most users were distraught over the fact that SaferWeb apps install an adware in their devices. This is possibly something the provider is working on and should change in their next update.
A provider with in-depth knowledge of your online activities, personal identity and online behavior is not really a “safe privacy provider”. Have a look at our list of most reliable VPN providers trending in 2017 (add hyperlink to VPN ranking table if required).
SaferWeb VPN offers top of the line software for most common operating systems including Windows, Mac, and Android with iOS & Chromebook apps in the pipeline. SaferWeb does not allow you to download its desktop apps through the website before subscribing. You can however download SaferWeb apps from the following links:
SaferWeb’s Android app is available to download from the Google Play Store and does not require you have a SaferWeb account.
Currently, SaferWeb VPN offers a cleverly laid server network covering over 30 cities (in 6 continents) around the world. The brilliant global network offers 40+ servers to connect through, boasting 10 Gigabit/second network speeds.
Server Status Page on SaferWeb Website
Most accessed servers include those in the US, UK, Germany, Sweden, France and Netherlands. Although the provider does not encourage P2P & Torrent support, their servers are quite capable for handling high speed large file transfers, but be careful as SaferWeb complies with the Digital Millennium Copyright Act (DMCA) and will report users’ downloading copyright content through its servers.
|Ping (ms)||Download Speed (Mbps)||Upload Speed (Mbps)||Connecting Time (Seconds)|
London, United Kingdom
|New York, United States||210||5.09||1.84|
Server tests Conducted on SaferWeb VPN Servers with a 10 MBPS connection
SaferWeb also hosts a dedicated server status page to keep users updated on real time server load and uptimes. You can access the server status page on the official SaferWeb VPN website.
SaferWeb offers customer support through three channels namely 24/7 Live Chat, Email Tickets and Knowledgebase articles.
24/7 Live Chat
SaferWeb hosts a notable 24/7 Live Chat service, with technically sound and very courteous Customer Support Representatives available throughout the day. The only issue is that their waiting times can go all the way up to 15 minutes or more depending on site traffic.
While Live Chat is crucial for SaferWeb, the possibility of servicing customers faster or adding more CSRs must be addressed by the brand.
A Screenshot from our last attempt to contact SaferWeb Support
Email Ticket Service
SaferWeb’s Email Tickets are the best way to get in-depth diagnosis and comprehensive solutions to issues reported by subscribers. SaferWeb users’ can choose the nature of their complaint and provide additional details of the problem. Usually the response time is 24 hours but can escalate to 2 days.
Screenshots of SaferWeb’s Email Ticket System
Since SaferWeb is a fairly new brand the provider’s knowledgebase is still in its infancy. The knowledgebase provides articles on installation guides, tutorials, FAQs, Account & Billing issues, general queries, and a tips & tricks section.
SaferWeb VPN provides subscribers with multiple payment processing merchants to complete the signup & payment process. For easy 2 step signup, visitors can pay using Credit/Debit cards allowing them immediate access to the service.
In case a subscriber wishes to pay anonymously, they can currently only pay through PayPal with Bitcoin payments soon to come. Available payment vendors offered by SaferWeb include:
- Credit Cards (Visa, AMEX & MasterCard)
- Debit Cards (Visa, MasterCard, Delta, VISA Electron)
SaferWeb is a multiplatform VPN service and offers apps on all major operating systems in addition to providing support for many compatible devices. Desktop and mobile apps are available for Windows, Mac, iOS and Mac, whereas support is available to configure the service on routers, Linux devices, gaming consoles, Blackberry, and Amazon devices.
Desktop & Mobile apps can only be downloaded after signing up to the service.
Protocols and encryption
SaferWeb establishes its offering over higher end online security and identity protection. To fulfill their claim, the provider offers brilliant mix of tunneling protocols powered by robust data encryption methods. Currently, SaferWeb VPN offers PPTP, L2TP/IPSec, OpenVPN and IKEV2 tunneling for subscribers.
Every protocol carries its unique encryption method for instance, PPTP protocol is offered with 128bit keys (good for streaming and downloads) while IKEV2 protocol is offered with 256bit keys (excellent speed with brilliant security). All SaferWeb server connections use 2048 bit keys for certificate authentication.
- Email address
- Telephone number
- Date of service provided
- Payment history
- Payment amount
This data is later used by SaferWeb to deliver advertisements to customers when they visit disputed websites like ThePirateBay, KickAssTorrents, WatchSeries and other entertainment websites. These ad pop ups may also appear on banking and shopping websites.
SaferWeb Review on Reddit
After a detailed and careful read through several SaferWeb sub-reddits I was amazed to see the brand still operates. Users’ & non-users’ alike were annoyed by several issues posed by the SaferWeb service. Some users even submitted real time SaferWeb reviews establishing that the VPN app installed an adware in their devices, causing a massive stream of ads to show in their browser on every website.
In his personal SaferWeb review on his blog security consultant & Reddit user, Egor Homakov, mentions the adware in detail. While speed and security are not an issue when using SaferWeb VPN, the adware that accompanies the provider’s apps have eventually killed the brand and its hype.
SaferWeb seems to offer a great VPN service, but somehow they lag the commitment to deliver delightful service to subscribers. Lagging customer service, late email responses, disconnection from servers and stringent privacy policies all make the provider not everyone’s cup of tea.
SaferWeb also does not support torrents, so may not be a great prospect for media download enthusiast. We also felt the provider seriously needs to improve its customer service responses and improve on delivering its customer centric vision.
Server connectivity we noted was really convincing. The SaferWeb app is lite on system resources (especially for Windows PC & Android) and offers instant connectivity as shown in our server test results above. We did notice during peak hours that server were unable to create a VPN connection.
There is massive room for the brand to grow and improve. The server network needs massive improvement, because as customers grow the network will show sign of deterioration. The knowledgebase is still young and requires a massive influx of articles and help guides to be more helpful for novice users.
After conclusive testing and in depth analysis of the service, our SaferWeb review for 2016 concludes with a hearty recommendation of the service. We will keep an eye on the brand for now and see how the company improves its complete service offering.