Astrill VPN Review 2017

19
$15.00
5.83/mo
Billed Annually
3.4 / 5.0
User Ratings
55
Countries
223
Servers
86508
IP Addresses
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User Reviews
United States of America
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astrill vpn review

Astrill

$4.16/mo

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 150+ Countries55 Countries
Internet Kill-SwitchNo Internet Kill-Switch
24/7 live chat support24/7 live chat support
7 day moneyback guaranteeNo moneyback guarantee
5 simultaneous login 2 Simultaneous login

Astrill VPN is has been proving its excellent online privacy & data security services for personal and business use since 2009. Registered in Seychelles, Astrill VPN aims to provide its subscribers the complete online privacy experience. Our latest Astrill VPN review examines all of the provider’s latest features but it won’t come without its drawbacks as well.

 

Pros

  1. 325+ servers in 53 countries
  2. 24/7/365 customer support
  3. Multiple VPN Tunneling Protocols (OpenVPN, PPTP, L2TP, IKEv2, Cisco IPSec)
  4. Access all servers with one account
  5. No limit to server switching
  6. No Activity logs
  7. 7-days free trial
  8. 87,411 IP addresses to choose from
  9. Compatible with over multiple OS & devices (Android, iOS, Windows, Mac OS X)

 

Cons

  1. No monthly subscription plan
  2. Very Strict refund policy
  3. Additional features & add-ons cost more

 

Pricing and Plans

 

Astrill VPN offers 3 different pricing plans:

  1. 3-months plan for $29.95 (as low as $9.98 monthly)
  2. 6-months plan for $39.95 (as low as $6.66)
  3. 1-year plan for $69.95 (as low as $5.83)

Unlike other most VPN services, Astrill VPN does not offer a monthly plan. Every Astrill VPN package offers 256-bit AES data encryption, unlimited downloads and data transfers. Astrill VPN also provides several add-ons, but they cost extra to activate. These add-ons include:

  1. StealthVPN
  2. NAT Firewall
  3. VPN Sharing
  4. Home Plan
  5. CryptoPlus, and
  6. Private IP

Surprisingly during our Astrill VPN review we discovered there is no money-back guarantee for any of the packages, which is unusual for a VPN service.

 

astrill pricing package plan

 

Servers

 

Astrill VPN is established with over 325+ servers laid across 53 countries. There are over 87,411 dynamic IP addresses to choose from. Once activated, you can enjoy a military grade encrypted connection, anonymous browsing, anti-DPI (deep packet inspection), and worry less about data breaches.

Astrill VPN is an excellent choice for those into geo-restricted entertainment, like Netflix, HULU, Spotify Pandora, and BBC iPlayer amongst many others. All Astrill VPN servers are in-house and no data is ever retained on any foreign servers. Astrill VPN also offers connectivity in China and is a good option for travellers and expats visiting mainland China.

Most popular Astrill VPN servers include:

  1. United States
  2. Netherlands
  3. Canada
  4. United Kingdom
  5. Germany
  6. France
  7. Luxemburg

 

Astrill VPN allows P2P file sharing and torrents on selected servers, which are marked with a  in the server selection list. You can check for your closet location from within the app itself. Check out the desktop & mobile app reviews in the following sections.

 

Customer Support

 

Astrill VPN consists of highly responsive customer service that runs 24/7 throughout the year. Customer support is available via email, live chat, FAQ, ticketing system and phone.

FAQ Section

 

If you are new to Astrill VPN, then the FAQ section is perfect to help you get started. It includes most of the commonly asked questions from customers and are very clearly laid out and presented.

 

astrill customer support faq

 

The FAQ provides detailed answers to basic visitor queries about VPN, Astrill as a service, pricing, refunds, compatibility and much more. Have a read through their well-designed FAQ today to get a better idea of Astrill VPN.

 

Ticketing System

 

The email ticketing system lives up to its promise and will quickly address any of your queries and problems as soon as possible. The mentioned response time is within 24 hours of the query but we got response from the support team during our Astrill VPN review in 4 hours.

 

astrill ticketing system

 

During my Astrill VPN review I loved the design of the ticketing system as it provides all support sources and means to access them. Subscribers can get request solutions and provide complete details of their issues.

 

Live Chat

 

For our Astrill VPN review I tested claims of the prompt response &quick solution Live Chat service. Not many VPN providers can impress me at this point, our questions and queries were immediately addressed by the live chat representative, who was highly trained and very friendly.

 

astrill live chat

Built with a very simple interface, the live chat feature is located in the bottom right corner of the website. Simply enter your name, email address, your question, select the relevant department and click ‘Start Chat’.

 

Tutorials Provided

 

If you’re having trouble setting up Astrill VPN on your computer, you can seek help from the ‘Astrill Wiki’ site available through the Setup tab on the main page. You can access illustrated step-by-step guides to help you on your way.

 

astrill tutorials

You can also head on over to the ‘How VPN works?’ section where you will find video tutorials that will instruct you on how to setup Astrill VPN clients and over the router.

 

Payment Methods

 

Astrill VPN provides subscribers a long list of methods to subscribe to the service. Currently offered payment methods identified during our Astrill VPN review include:

 

Credit & Debit Card

 

Astrill VPN’s options to pay with card include Visa, MasterCard, American Express, Discover, Diners Club, JCB, Maestro, Switch and Solo, Dankort, CartaSi, PostePay, Carte Bleue, Euro 6000 and UnionPay.

 

E-Wallets

 

Online e-wallet providers that process Astrill VPN subscriptions include PayPal, Click and Buy, Web Money, CashU, POLi, Instadebit, eWire, Abaqoos, Moneta.

 

Other Payment Methods

 

Astrill VPN also offers payment methods other than Cards &e-wallets including Bank Wire Transfer, AliPay, Perfect Money and BitCoin.

 

Apps Compatibility

 

Astrill VPN is compatible with all major desktop & mobile OS which include Windows, Mac OSx, Android, Linux and iOS. It is also compatible various routers and also offers its own set of pre-configured routers.

 

astrill app compatibility

 

You can configure Astrill VPN on the router to us with all your smart devices or simply download their innovative apps for Windows, Mac, iOS, and Android.

 

Astrill VPN Desktop Client for Windows

 

Astrill VPN offers a brilliant Windows client to ensure subscribers get secured in one click. Astrill VPN for Windows in my opinion is very fast and consumes fewer system resources compared to many other VPN provider apps.

 

astrill windows app desktop

 

Astrill VPN’s Windows client does however have a massive limitation you can only use two tunneling protocols with the app, OpenWeb & OpenVPN. You also need to white list the Astrill VPN Windows client in your Firewall settings to ensure it works properly. There was an issue connecting to their more crowded servers during the day, but once connected the app was quite stable &data transfers were really fast.

 

Astrill VPN for Android

 

Astrill VPN also offers a decent Android app available on the Google Play Store. You can sign up on the official website for a 7 days money back trial to try out apps for all your devices. The amazing feature in Astrill VPN’s Android app was its incredible simplicity.

 

astrill android app

 

Like its desktop cousin Astrill VPN’s Android app only allows connecting using two tunneling protocols, OpenWeb and StealthVPN. During our Astrill VPN review I kept the app connected for over 12 hours, but it wasn’t until I started downloading torrents that the Android app suddenly disconnected.

I went through the Astrill VPN website and learnt one peculiar fact, torrent & P2P servers are marked with a  in the server selection list. Always ensure you select the  marked server before downloading torrents or even launching the torrent software, otherwise you will experience this leaving your activity open to the ISP.

 

Protocols & Encryption

 

Astrill VPN offers three major tunneling protocols to secure & encrypt all browsing activities and personal information. Tunneling protocols include:

  1. OpenVPN
  2. L2TP/IPSec
  3. PPTP
  4. StealthVPN
  5. OpenWeb
  6. SSTP
  7. Cisco IPSec,and
  8. IKEv2

All of Astrill VPN’s packages come with 256-bit AES encryption, which is the highest level of security to keep your internet activities concealed from cyber criminals, ISP monitoring and government surveillance.

 

Log and Privacy Policy

 

Astrill VPN retains no logs of their users’ activities and their browsing history. However, “Cookies” are stored on user devices to record preferences and activities on Astrill VPN’s website. Our live chat conversation during this Astrill VPN review with customer support also assured that the company does not keep any record or logs of our activities.

It wasn’t until I got to the privacy policy that I had a sudden rush of displeasure.

 

astrill log and privacy policy

 

Considering Astrill VPN offers downloading through torrents & P2P file sharing apps, that’s a ridiculous amount of information they collect mentioned in the screenshot of their privacy policy. What this simply means is that if the authorities come knocking on their door they will hand over user data in an instant.

So, do be careful how you pay for your subscription, how you use the service, and what information you give to the Astrill website & customer service because Astrill VPN also links to your social networking profiles.

 

Astrill VPN Add-Ons

 

Astrill VPN really smashes the competition with their amazing selection of add-ons. Usually all add-ons cost additional over cost of the subscription and are listed on the subscription page.

  1. NAT Firewall – blocks out unwanted outsiders from connecting to your host.
  2. Home Plan – allows you to use one account to connect up to 5 devices at the same time.
  3. StealthVPN – comes with double encryption to make it really difficult for ISPs to detect, throttle and block your access.
  4. VPN Sharing – can help you share your VPN connection from your computer system to other devices around you.
  5. Private IPAddress – is an IP that you can use for your own self and not share it with other users.
  6. Crypto Plus – has more secure encryption algorithms and increases it to 512-bit encryption.

 

Conclusion

 

After a conclusive Astrill VPN review we can be assured that Astrill VPN is a leading brand of the VPN industry. Powered by a rich set of privacy features & add-ons, Astrill VPN offers ridiculously serious online privacy & anonymity through its in-house managed servers and double encryption.

Astrill VPN’s superb low memory consuming & easy to use apps are another feature that simply makes it a phenomenal VPN choice. An interesting intrinsic aspect of Astrill VPN’s service bundle is their emphasis on subscriber ease, support and making the service convenient to use. All this reflects from their support services, apps, website design, payment methods and guides.

There are however some areas to consider where Astrill should improve. One of these is the major flaw in all their apps. None of Astrill VPN apps offer connectivity through more than two tunneling protocols hence the subscriber has to do configure other protocols manually. Adding the support within the apps will make the service simply delightful.

Another aspect we found was the information that the brand collect about customers. No matter how careful or promising, there can be a data breach and a bold “Your Information is Protected” claim will only embarrass them more. Changes must be made to Astrill VPN’s privacy policy.

This year’s Astrill VPN review rates the provider a brilliant 4.0 out of 5 in our editor’s rankings.

User Reviews:
8 Responses to Astrill VPN Review 2017
  1. Roger Douglas says:

    I was using Astrill for few years and never had any problem. It is the fastest VPN I tried. I can only recommend.

  2. Jacobs2 says:

    Astrill is probably the best VPN. I like its speed and efficiency

  3. Yamaria2 says:

    Astrill is the best VPN. It is secure and its speed is awesome. I love it

  4. WayneMarco says:

    Astrill VVPN works well. I have been using it for 2 years now.

  5. Abigail says:

    I love ASTRILL VPN, Using it since 2013 and it’s best one there on the VPN market!

  6. Alim says:

    Astrill is the worst. I can’t be the only person they’ve tricked into buying a years VPN service only to then later tell me I need to pay them $60 more dollars to actually use the service in China. Astrill is has pretty shady business practices.

    Don’t be tricked by the false positive reviews.

    • Ameer says:

      Im so sorry that happened to you, i will update your case in the review. It something only a user can tell us, they have been really good with us over the past 3 months. We took up the 3 month plan for testing.

      I always do my reviews in real time, everything is checked and tested, then mentioned. Thank you for highlighting this, cheers !

  7. Veronika says:

    Using Astrill for 7 months, so far its my favorite VPN Provider.

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