CactusVPN is a privacy provider based in Moldova since 2011 and was established by a group of e-commerce pioneers. CactusVPN’s primary vision is to provide customers a complete sense of privacy and security on the Internet. Read our detailed cactusvpn review here for more insights.

 

cactusvpn review

 

CactusVPN Unique Selling Review

 

Possibly the most unique and its most user friendly aspect that I identified during this Cactus VPN review was the brand’s “concrete” logging policy. VPN does not maintain any logs of any kind, as we will discuss later in our review of Cactu’s various aspects.

Amongst the many providers that I have already reviewed, VPN client comes up as a genuine privacy provider. Some features of the provider show extensive planning and research including its base of operations, server network, software and pricing.

 

CactusVPN Apps Compatibility Review

 

CactusVPN supports almost all popular mobile & desktop devices. Here’s a complete list of devices that you can use with VPN:

  1. Windows
  2. Mac OSx
  3. iOS
  4. Android
  5. Linux
  6. PS4 & Xbox
  7. Amazon Fire TV & Fire TV Stick
  8. DDWRT Routers
  9. Roku, NowTV Box, Apple TV, Samsung SmartTV, WD TV

 

CactusVPN Pricing  And  Plans Review

 

CactusVPN offers a variety of subscription plans. They are based on servers(US, UK & Liberty) you can use or the service bundle (VPN+SmartDNS & SmartDNS Only) you want. All subscription plans are available for monthly, quarterly and yearly subscriptions. Here is a summarized view of all VPN subscription plans:

  1. USA VPN
    • Monthly @ $3.49
    • Quarterly @ $9.09 per month
    • Yearly @ $27.29 per month
    • Offers 4 servers in the USA

 

  1. UK VPN
    • Monthly @ $3.49
    • Quarterly @ $9.09 per month
    • Yearly @ $27.29 per month
    • Offers 6 servers in the United Kingdom

 

  1. Liberty VPN
    • Monthly @ $3.49
    • Quarterly @ $9.09 m/o
    • Yearly @ $27.29 m/o
    • 4 servers in Netherlands, 2 in Romania & 1 in Germany

 

  1. VPN+SmartDNS
    • Monthly @ $4.89
    • Quarterly @ $12.09 m/o
    • Yearly @ $38.49 m/o
    • 19 server in US, UK, France, Germany, Canada, Netherlands, Romania
    • SmartDNS service included

 

cactusvpn account subscription review

 

Common features included in all subscription plans include:

  1. 1 GBPS server infrastructure
  2. 5 Tunneling Protocols
  3. Apps for desktop & mobile
  4. Zero Logging – No logging, no tracking and no analytics
  5. 24/7 Customer Support
  6. Use 3 devices simultaneously
  7. Free Proxy servers
  8. 30 days money back guarantee
  9. 24 Hour Full Feature Trial

 

CactusVPN Servers Review

 

CactusVPN offers servers across 7 countries. Cactus VPN offers servers in popular destinations where users would generally tunnel their connection. Server locations includes:

  1. USA
  2. UK
  3. Netherlands
  4. Romania
  5. Germany
  6. Canada
  7. France

Unblock streaming services in all regions to watch sports, TV series, movies, live TV, and listen to music from anywhere in the world. However, if you wish to download torrents over servers you are limited to a maximum of 2 locations Netherlands (4 servers) and Romania (2 servers).

 

CactusVPN Protocols Review

 

CactusVPN offers excellent data security features through 5 tunneling protocols including OpenVPN, L2TP, SSTP, PPTP and SoftEther. The variety of protocols are good considering subscribers can use the service for varying needs like streaming, torrent downloading, VoIP& video conferencing, data transfers, online banking &shopping, accessing business servers etc.

CactusVPN has military grade 256bit AES (Advanced Encryption Standard) encryption keeping your data completely secure. Always choose between the encryption standard being used when over L2TP, OpenVPN and PPTP protocols.

 

How Do I Sign Up to Cactus VPN?

 

CactusVPN’s sign up process is fairly simple with one drawback of the free trial not being available for all countries. Just in case you are located inone of those regions, while signing upto free trial you may receive an error message. Free trial sign up only requires few details.

 

cactusvpn sign up

 

After successful sign up, you will receive two emails, the first containing the login credentials for your Client Area and the second will contain the login details for your free trial. To begin your free trial, you need to download the software for your device.

 

CactusVPN Windows Client Review

 

The very simple to use Cactus app for Windows has a very good interface I must say. The basic design may not be a great judge of the app’s stability but a well done to the developers. The app lets you select between VPN and SmartDNS services from within the tabs as see below:

 

cactusvpn windows app review

 

You can choose between countries, servers, and tunneling protocols, while Cactus VPN Windows software also offers a great server selection tool that allows you to sort servers by speed. You will however be surprised to see only 4 country servers configured into the app not the original 7 countries listed by the provider’s website.

Also built in to the Windows app are the basic general settings, and the signature Apps Killer feature built into all Cactus apps. Apps Killer allows you to close particular apps that you can configure in case your VPN connection disconnects. The support tab allows you to submit a ticket for any query that you have and save your logs.

 

CactusVPN Payment Methods Review

 

CactusVPN offers a number of payment methods to make it easier for subscribers from all over the world to sign up to the service. Previously, it did not offer Bitcoin but the method is now available to use:

The payment methods include:

  1. Credit Card
  2. Visa
  3. Master Card
  4. American Express
  5. PayPal
  6. AliPay
  7. Webmoney
  8. Yandex Money
  9. Boleto Bancario
  10. Qiwi via PayPro
  11. Bitcoins

 

CactusVPN Money Back Guarantee Policy Review

 

CactusVPN offers a 30-day money back guarantee. This guarantee however comes with a very cunning clause in the refund policy which states that “if the customer is not able to connect to any of Cactus VPN servers in their purchased package then they are eligible for a refund”. Cactus will not process refunds to customers who used the service to visit a particular blocked website but were not able to access it. Refunds based complaints of slow speed are also rejected. (I`d applied for refund claim while writing this cactusvpn review and doesn`t got back any reply yet).

 

CactusVPN Log and Privacy policy

 

CactusVPN states in the policies section that it has an absolute zero logging policy. It does not keep track of:

  • Traffic & Browsing Activities
  • Connection Timestamps
  • Bandwidthused
  • Source & Destinations IP addresses
  • Any personally identifiable information submitted over VPN servers

CactusVPN confirms that it does not sell or rent any user information to third parties unless it has the user’s consent to do so. However, it added that it may disclose the customers’ personal information to the law enforcement or the government if they demand with a warrant, but what information I wonder if there are no logs?

 

CactusVPN Customer Support Review

 

CactusVPN features a 24/7 Live Chat support, and an Email ticket system. We tried their live support feature while testing their app for cactusvpn review and we were impressed by the quick response, their agent replied within 10-15 seconds. Although I didn’t have a detailed conversation, Live Chat representatives are equipped to handle most technical and configuration support.

 

cactusvpn customer support services review

 

Ticketing system allows you to send your query to the provider through email and they respond within 24 hours.You can submit evidence of your issues and explain problems with the service in detail.

You can also look through the detailed FAQ section available on the support page. This section provides a detail knowledge base of general, VPN, SmartDNS, Account and setup questions. The section is regularly updated and answers most questions very clearly.

 

CactusVPN Tutorials Provided

 

The Tutorials section is equipped with all relevant tutorials to setup Cactus VPN on all compatible devices. In addition to providing app download link the tutorials sections offers complete guides to manually setup the service. Tutorials are available for:

  1. Windows
  2. Mac OS X
  3. iOS
  4. Android
  5. Windows Phone
  6. Ubuntu
  7. Chromebook
  8. Boxee Box
  9. Routers

Then each category has sub categories, which cover almost all OS versions for different brands. For example, the Windows category includes all OS from Windows XP to Windows 10. In addition to this, the website offers a Learning Center, which is the same as a VPN 101 for beginners section. Thanks to their support manager for helping us out and to understand what is vpn 101 while i was engaged in cactusvpn review.

 

CactusVPN Additional Services And Addons

 

CactusVPN offers another signature feature called Auto Proxy. While other proxy services allow you to change your IP whenever you visit a new website, AutoProxy changes your IP address only for a list of specified websites.

 

In a Nutshell

 

CactusVPN has number of features that make it a definite buy:

  1. 3 Multiple Connections
  2. Wide compatibility
  3. High speed server infrastructure
  4. AutoProxy
  5. Smart DNS
  6. AES 256 encryption
  7. Absolute Zero Log policy
  8. Apps Killer
  9. Full FeatureFree Trial

 

Cons:
  1. Limited protocols for iOS and Android
  2. Expensive
  3. Tricky money back guarantee
  4. Free Trial not available in all countries.

Feel free to share your cactusvpn review and experiences or comment below if you want to know more about cactusvpn.

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Ameer Abbas

Ameer Abbas is a senior editor and a most viewed writer on Quora in Internet Privacy, Cyber Security, VPN and Torrents. He has continued work as a privacy advocate with Best VPN Provider and is working towards becoming an established privacy & security author online. Ameer takes a keen interest in technology, geo-political affairs and international cyber laws. Ameer loves outdoor sports including cricket, swimming, athletics, and football.
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