BlackVPN was introduced in 2009 with the vision to become the most secure and anonymous VPN provider in the world. The creators were impressed by the likes of Ladar Levison (Lavabit founder) and Edward Snowden (former NSA whistle blower). Read our blackvpn review to know more about this vpn provider.

 

blackvpn review 2016

BlackVPN was initially launched in the USA however, just prior to the Snowden leaks the base of operations moved to Hong Kong in 2012. Edward Snowden claims that “Hong Kong has a strong tradition of free speech”. It is one of the most ideal cities to operate IT & Cyber-security services.

 

Unique Selling Proposition

BlackVPN’s unique competency is its tier-1 data security & privacy protection. BlackVPN not only offers enhanced privacy but ensure that your location, personal data and browsing activates are secured using the highest grade encryption and tunneling technologies.

 

blackvpn apps review

 

Pricing and Plans Review

BlackVPN provides three subscription plans with several denominations to subscribers. The 3 packages include:

  • Global TV package €9.50/Month, €27/3 months and €99/Year
  • TV package €7.50/Month, €20/ 3 months and €75/Year(No P2P servers)
  • The privacy package €5.00/Month, €13/ 3 months and €49/Year(no US & UK TV services)
  • USA package €5.00/Month, €13/3 months and €49/Year
  • UK package €5.00/Month, €13/3 months and €49/Year

 

Servers Review

BlackVPN’s official website offers a complete list of countries where its servers are located. The BlackVPN website does not provide a specific number of servers in each region. The list of countries includes

  • US,
  • UK,
  • Brazil,
  • Canada,
  • Switzerland,
  • Netherlands,
  • Estonia,
  • Luxembourg,
  • Russia,
  • Romania,
  • Ukraine,
  • Singapore,
  • Australia, and
  • Lithuania

BlackVPN users can also connect with the service and, enjoy VOIP services, online gaming, P2P & torrent downloads& enjoy HD streaming (Netflix, HBO, Fox etc.).

 

Customer Support Review

Customer service at BlackVPN is considered vital given the service caters to multiple user needs. Black VPN provides 24/7 live chat, support tickets and,a detailed & illustrated FAQ.

 

Email

Subscribers can also use the email address to contact Black VPN support. Prospect customers can seek help &ask any question related to installation plus connection and account issues. Visitors can also email for more awareness about BlackVPN features in detail. Subscribers can open support tickets for questions related to above sales, accounts, configuration, compatibility and any other queries.

24/7 Live Chat

The users can communicate with the customer representatives of BlackVPN any time 7 days a week and 365 days throughout the year.Live Chat is always filled in with an active CSR who we found was quite capable of handling all technical and sales queries.

It did take the CSR a few minutes to answer our questions but he was well versed with service features. In case subscriber issues require technical expertise, the CSR is always willing to get an expert to answer all queries.

 

Frequently Asked Questions (FAQs)

There is a dedicated FAQ section available on BlackVPN’s website for subscribers to get frequent issue resolution, troubleshooting manuals and setup guides &tutorials. Here is the list of categories and help topics available in the FAQ:

 

All Categories

  • Routers
  • PPTP
  • OpenVPN
  • L2TP/IPSec
  • BlackVPN

 

All Help Topics

  • Billing & Refunds/Reviews
  • Other Questions
  • Setup & Connect (L2TP/IPSec)
  • Setup & Connect (OpenVPN)
  • Setup & Connect (PPTP)

Black VPN Free Trial Review

BlackVPN does not offer a free trial for prospect users’, but there is a 14 days money back guarantee to test the service with complete features. To avail the 14 days money back offer subscribers must strictly adhere to BlackVPN’s terms and conditions. It is always better to inform the provider that you are using the service only for evaluation purpose, this way they will know in case you cancel.

Black VPN offers a 3 day full feature trial for potential subscribers to test their entire server network if they wish to. The free trial however is only available on Android devices through Google Play. Black VPN’s free trial includes:

  1. A full feature 3 day trial with full Global access
  2. One trail per device (The provider retains you Android DeviceID)
  3. OpenVPN and AES-256 bit encryption
  4. Select servers from USA, UK, Australia, Brazil, Canada, Czech Republic, Estonia, Japan, Lithuania, Luxembourg, Netherlands, Norway, Switzerland, Romania, Russia and Ukraine

To get the Black VPNfree trial:

  1. Visit the Google Play Store
  2. Search for “Black VPN”
  3. Look for the app with the logo above (beware of data mining fake apps)
  4. Install and subscribe to the free trial
  5. Enjoy 3 days of free full featured Black VPN

Payment Methods Review

BlackVPN offers a range of online flexible payment methods including PayPal, BitCoin, and Credit Card as well. BlackVPN subscribers can easily pay from any part of the world without facing difficulties using the globally accepted payment methods.

Payment methods such as BitCoin are a good addition to BlackVPN’s payment merchants list,giving prospect users the opportunity to pay securely with a pseudonym. Here is the list of payment methods offered by BlackVPN to its subscribers:

  • PayPal
  • PaymentWall (Visa, MasterCard, AMEX)
  • Gift Cards
  • E-Wallets
  • Bank Transfer(Sofort, iDeal)
  • BitPay

 

Apps Compatibility Review

BlackVPN is compatible with a wide range of operating systems and devices, allowing subscribers to configure the service over all their devices with complete peace of mind. Subscribers will have to manually configure BlackVPN on any compatible device. Here is the list of compatible Black VPN OS & devices:

  • Windows,
  • Linux,
  • Mac,
  • Android,
  • iPad,
  • iPhone,
  • DD- WRT

 

Do remember that Black VPN does not offer any apps so you will have to manually configure the service with any protocol.

 

Tutorials Provided

There are different tutorials provided in the setup and support section of BlackVPN. This section includes frequently asked questions, VPN setups and downloads. BlackVPN’s subscriber can use these tutorials to configure VPN on their devices. There is a range of tutorials described by BlackVPN for their users in the setup and download section. The list of tutorials includes:

  • Windows
  • Mac OS X
  • Linux
  • DD-WRT (VPN Router)
  • Android
  • iOS(iPad/iPhone)
  • Windows Phone
  • pfSense

 

Protocols and Encryption Review

BlackVPN provides three different tunneling protocols such as:

  • PPTP (Point-to-Point Tunneling Protocol),
  • L2TP/IPSec (Layer 2 Tunneling Protocol), and
  • OpenVPN

The above mentioned tunneling protocols have been chosen to offer subscribers high speed (PPTP), high security (L2TP) and a mix of speed& security (OpenVPN). While PPTP is known for unblocking streaming & torrent websites, L2TP is ideal for confidential data transfer and to access business databases. OpenVPN is a general purpose tunneling technology known for its seamless connectivity and performance over mobile devices.

In addition, BlackVPN offers 256-bit data encryption to secure the data of its users efficiently. This will code all location data and personal information from the ISP, cyber-criminals and hackers. Data Encryption is the process where the VPN converts all transferred information like in forms, torrent files, search data, and financial information etc.transmitted by users online into alpha-numeric code, here is an example:

blackvpn encryption

Logs and Privacy Policy Review

BlackVPN offers dedicated policies and discusses all relevant areas that can affect service delivery and usage.

  • Terms of Use
  • Acceptable Use Policy
  • Copyright Violations

 

Terms of Use

BlackVPN Terms of Use dictate that subscribers should not spam, hack and harm others when connected to their service. It is also recommended on BlackVPN official’s website that users should not perform P2P downloads on servers which are not categorized as P2P compatible.

 

Privacy Policy

BlackVPN’s privacy policy covers each aspect that relates to users data privacy and anonymity. The privacy policy establishes that:

  • BlackVPN respects the privacy of each of its subscriber.
  • The VPN service does not keep any logs of online activities.
    • These activities include the websites accessed, IP addresses, data transfers, credit card numbers and other sensitive information.
  • BlackVPN does not provide users’ personal information to anyone unless required by law enforcement agencies with valid legal warrants.

 

Money Back Guarantee

BlackVPN subscribers can avail a 14 days money back guarantee within due time. Subscribers are entitled to claim 100% refunds and can cancel their subscriptions anytime. However, users should not violate their Terms of Service otherwise they will not be entitled to refunds.

 

Conclusion

Black VPN is not a new brand in the VPN industry and comes up with a decent offering for subscribers.

We were really impressed with the overall service offering that includes almost everything that a VPN user will require. BlackVPN’s appealing server network powered by dedicated P2P servers is a great prospect for media downloaders while the service is simple to use and configure.

Although not an editor’s favorite, but the service impressed with its brilliant support and the resources available on the website for troubleshooting issues. Another great aspect of the service is the policies section that covers all areas of concern and addresses the subscriber, marketers, the company and law enforcement.

There are however many missing prerequisites that make a decent VPN great.These areas of improvement include apps for both mobile & desktop devices, and a limited period free trial. We were also not too impressed with the pricing plans which the editor considers a little too pricey for the services rendered.

BlackVPN has impressed us and we are happy to give the brand a superb editor’s rating of 3.5/5, but we hope for some radical changes by our next review.

Ameer Abbas

Ameer Abbas is a senior editor and a most viewed writer on Quora in Internet Privacy, Cyber Security, VPN and Torrents. He has continued work as a privacy advocate with Best VPN Provider and is working towards becoming an established privacy & security author online. Ameer takes a keen interest in technology, geo-political affairs and international cyber laws. Ameer loves outdoor sports including cricket, swimming, athletics, and football.
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